22 October 2007

That Grocery Mood and the Starbucks/Safeway Hybrid

I can't really file this under Design in a Small Town because I am sure it is happening everywhere.

My local Safeway, which seemingly just opened in its present location a few years ago, has undergone some renovation. The whole notion of renovation to a store that was new to begin with is utterly confounding to me.

The newspapers (yes, apparently this merits coverage) report that Safeway is now better suited to be a 'lifestyle' store. I have searched for some meaning in that and I have to call a designer/marketing bluff and say this is nonsense. I am sure I will royally anger other designers by this proclamation but the fact is this is appears to be a frivolous venture meant simply to provide Safeway with some differentiation when, inevitably, the Walmart superstore goes in across the street. Safeway = equals lifestyle (read 'high class') and Walmart = equals convenience and economy (read 'low class'). The brilliant part of this is that by claiming the lifestyle status, Safeway gives itself justification for its prices. Heck, they might even want to set the prices higher for allowing us to experience their store.

It is funny how 'lifestyle' is expressed. It is as though the Starbucks, once relegated to an awkward corner of the store, has now exploded, covering the rest of the store in a creamy hazel nut mocha wash. But this doesn't produce lifestyle. I still buy the same crap that I did before. I am not viewing myself any differently when I shop there. It is still the same old Safeway just darker, I suppose.

The store is dark. Apparently, my lifestyle is supposed to be vision impaired. Dim lights, faux cherry fixtures. In fact, it is so dark my wife and I joked that the next time we visit they are going to have to hand out flashlights. The fixtures are interesting, actually, because the cherry wood makes the bread aisle as though it were some sort of library reading room.

In fact, the whole store has that feel. It is an exclusive men's club. Ironically, when the store takes this affectation, the in-store Starbucks still seems awkward. It has grown in the current redesign and now, strangely, includes a fireplace. I am not sure anymore how exactly I am to use the store. Do I hang out by the fireplace with my skinny half-caff latte then, when the grocery mood hits me, wander the store in search of items meant to supplement my social standing? Or do I buy my crap but then, to reaffirm that I am more elevated that my Tide and Bounty suggest, I can put my feet up by the fire and count my commercial blessings?

I guess one good thing about the dim lights could be that the store looks cleaner than it really is. You know the Walmart will be bright enough to reveal the everyday, working class grime.

But beyond the differentiation one should consider the strangeness of this arrangement. Our grocery spaces, it seems now have to be injected with mood and atmosphere. Yet, our public structures (libraries in particular) which should have that same sort of quietness and interiority are all about transit, openness, and light. The university libraries, for instance, are about windows and wide, communal spaces.

Needless to say, we can see that our focus is to be trained in the commercial site and the public place is quite the opposite. Public spaces, for the most part, represent prestige and scale yet are designed to move you through. Not to linger and contemplate but to move on to other spaces.

Perhaps to the comfort of a lifestyle space.

4 comments:

Peridyd said...

Greg,

Excellent post. It sounds as if Pullman isn't immune to falling victim to the big-city, commercial malaise. Lifestyles? Walmart Super stores? These sound like the issues I'd see in Eugene.

Let me muse about this aloud, if I may....

The commodification of purchase is, I suppose, something new. If I'm not mistaken, I think you're actually exposing/critiquing "branding."

To my mind, this is the colonization of mental space, where consumers make choices based upon their identities as purchaser, wherein I identify more with the upscale Safeway and the bourgeois comforts of Starbuck's than with the roughshod and proletariat Walmart and its unseemly focus on price cutting. If I want to think of myself as affluent, then Safeway is my brand. If I actually want to be affluent, then Walmart is my choice. Of course the most needy will find themselves in Walmart's Super Store precisely because they can't afford to shop anywhere else.

To my mind this is a lot like the posturing that takes place around identifying consumer with the cars we drive. According to the marketing cognoscenti, we're inescapably inscribed by our rides. My 1990 Honda Accord marks me as much as my colleague's late model Cadillac SUV, and my partner's 2003 Honda mini van. If there's no avoiding this type of identity inscription, then "choosing" Safeway over Walmart can feel like agency and choice, but yours is a starker tableau, in which there is no real choice, only endless co-optation and surface.

Chilling portrait, really. All the more since it's occurring in a sleepy college town in Eastern Washington.

Thanks.

Dennis

Gregory Turner-Rahman said...

Agency !?!!! (* insert riotous laughter here *)

What's that? The illusion of agency puts us at play (literally) so that we don't see the real vacuousness of it all. The bankrupt nature of the system. Or, more recently, the pillaging going on behind our backs.

Only discomfort will force us to confront the system. Unfortunately, it is happening more now as lifestyle seems to be a bit insignificant when, say, millions of us are worried about foreclosures or a looming recession.

jana said...

I dropped by your new, "improved" Safeway this afternoon. You failed to mention the peanut butter kiosk in the produce section-!?!

Still more troubling to me, the "hispanic" food aisle. Since when did canned tomatoes and dried oregano check the box on the U.S. Census form where they became "hispanic"? Our supermarkets have long been racist, of course. Rosauers, just across the Washington/Idaho border - And which has yet to undergo a "lifestyle" renovation - continues to confuse me when shopping for arborio rice - Do I look for it on the "mexican" food aisle with the brown rices, or with jasmine and the "oriental" foods? (There is no "italian" aisle in our less fashionable, but still pricey, local food chain.)

Along with its swanky redesign, Safeway has updated its racial designations of food. Apparently the upper classes can afford political correctness. Where is the grocery store that includes all the rices on the same aisle, I wonder?

Anonymous said...

Q: Why is the Safeway lifestyle stores so much darker?

A: So you can't see the prices and notice that you are spending much more money!

Seriously, in my area (Denver CO), I can see a HUGE difference between the stores that were part of the original remodel (original) and stores that are part of the current remodel (v2.0).

v2.0 is actually brighter than the original remodels. The put MUCH brighter lighting over the cash registers. Were the cashiers complaining about falling asleep? The aisles are also brighter too. The main walkway at the ends of the stores remail dark still. It's as if you are being admitted to heaven in the form of the light you see being the milk cooler doors.

You really want upscale? The Denver Safeway stores include DVD kiosks featuring rentals for $1.49 a night - unlike everywhere else where DVDs are $.99 per night. Never mind there's a permenant $.50 off deal as long as they cost more.

Anyone notice the wood floors at the new/newly renovated Wal Mart stores?